Please understand that we cannot accept the return of items in all cases. The conditions for return are as follows:
Unlimited right of return
- Return of a non-defective item
- Product is in its original unopened and undamaged packaging
- Receipt of the product dates back a maximum of 10 calendar days
- The supplier authorizes the return
Limited right of return
- Product is in its original unopened or damaged packaging
- Product is unused (new) and shows no signs of use
- Supplied accessories are all in place
- Receipt of the product dates back a maximum of 10 calendar days
Reimbursement is a maximum of the purchase price less a reduction that is defined by our technical support center. Normally the reduction amounts to 10%.
No right of return
- Used products
- Original packaging not available
- Supplied accessories missing
- Consumables opened
- Return period expired
Return of goods enclosed with the delivery note/notice of return authorization must be made only to the address given by customer service. This is done at the expense and risk of the customer - ToFeelGood.ch recommends shipping by registered mail. Upon request, we will be happy to arrange a pickup service for you for a fee.
In the following cases ToFeelGood.ch will cover the cost of return:
- Receipt of a different or unordered item (wrong delivery)
- Receipt of a defective item (DOA)
- Receipt of an incomplete article
- Incorrect article data in the online shop (wrong description)